Returns & Exchanges
We want you to love your Owala gear as much as we do; however, if you are not completely satisfied, we accept returns on unused products within 30 days of purchase. Please ensure all items remain in their original packaging with tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing.
Pack Your Gear
Securely pack your unused Owala products in their original box or a similar shipping container and attach the return label to the outside.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing